At the luncheon honoring the Fall 2018 Employees of the Season, Rainbow presented the Quality Pillar Award and the Laurie Shipley Pillar of Excellence for Service Award.

This is the second year that Rainbow has presented these two special awards. The Quality Pillar Award recognizes a Rainbow employee who has contributed significantly to areas that promote quality client care and clinical outcomes.

The Laurie Shipley Pillar of Excellence for Service Award recognizes a Rainbow employee who has contributed significantly to areas that promote overall client satisfaction and improved customer satisfaction. This award was renamed to honor Laurie Shipley, a longtime Residential Program Manager at Rainbow who passed away in 2018.

The Quality Pillar Award was presented to Payal Desai, Cli​nic​al Manager of Physical Therapy. Payal was chosen to receive this award because of her ongoing commitment to providing the highest quality of care for our clients.

Payal has worked at Rainbow for 16 years, and in that time has stayed true to her values as a clinician. In everything she does, she asks, “Are we doing what is best for the clients?” Additionally, in her career at Rainbow she has earned many certifications including becoming a Certified Brain Injury Specialist, a Certified Kinesiotaping Practitioner, and a Certified ReWalk Trainer. Additionally, Payal is also trained in vestibular rehabilitation. She also is a strong advocate for all Rainbow employees to pursue continuing education as well.

The Laurie Shipley Pillar of Excellence for Service Award was presented to Susan Zaitounh, Manager of Service Excellence for her work creating and developing Rainbow’s Service Excellence program and improving the quality of care that we provide for our clients.

Susan has worked for Rainbow for over 26 years in several different roles and most recently took on the position of Manager of Service Excellence. In the short time she has been in this role, Susan has transformed what Customer Service means at Rainbow. Susan is accomplishing all of this with positivity and enthusiasm. Rather than disciplining employees on what they are doing wrong, Susan celebrates what Rainbow is doing right, and how we can improve to make the lives of our clients even better.

Congratulations, Payal and Susan, and thank you for all that you do to contribute to Rainbow’s mission.